I am going to present my Roche CIAM transformation strategy to harmonize different heterogeneous CIAM legacy platforms into the new Global CIAM platform (SAP Gigya). On this case I will touch on the following subjects:

• What is an CIAM vs IAM solution
• Your focus when building a CIAM solution
• The strategy to leverage systems customer’s insights data into the new Global CIAM
• What will you need to pay attention to, regarding business needs, customer impacts, and customer overall experience during the migration to the new CIAM